At Husnova, we prioritize customer satisfaction and transparency in our business operations. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for our services, including Influencer Marketing, Digital Marketing, and Affiliate Marketing.
1. Service Cancellation
- Customers may request a cancellation of services before the project or campaign initiation.
- Once a service is in progress, cancellation requests will be evaluated based on the work completed.
- To request a cancellation, customers must email info@husnova.com . with their order details.
2. Refund Eligibility
Refunds are granted based on the following conditions:
- Full Refund: If the cancellation request is made before the service has started.
- Partial Refund: If the service is partially completed, the refund will be adjusted based on the work delivered.
- No Refund: If the service is fully executed or delivered as per the agreed terms.
3. Exceptions to Refund Policy
Refunds will not be issued in cases where:
- The service has been completed as per the agreed scope.
- Delays or dissatisfaction arise due to external factors beyond our control (e.g., third-party platform policies, unforeseen changes in campaign performance, etc.).
- The cancellation request is made after project completion.
4. Processing of Refunds
- Approved refunds will be processed within 7-14 business days from the date of approval.
- Refunds will be credited to the original payment method used for the transaction.
- Husnova is not responsible for any processing delays caused by banking institutions.
5. Modifications to This Policy
Husnova reserves the right to update or modify this policy at any time. Any changes will be communicated via our website or email notifications.
6. Contact Us
For any cancellation or refund-related inquiries, please reach out to us at info@husnova.com.
By using our services, you acknowledge that you have read and agreed to this Cancellation and Refund Policy.